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Service Catalogue > User Support > Anti-Virus & Spyware

​​​APPLY FOR THIS SERVICE

Enterprise agreement with McAfee for use on University assets. Installations or support, log a request via e-mail: help@sun.ac.za

FUNCTIONS AND FEATURES

Definitions are updated daily.

On Thursdays from 12H45 until 14H00 a scheduled scan is run on each user's whole harddrive.

When a virus is detected, McAfee will pop-up a dialog box, not to be alarmed by. It will then inform you what action it has already taken to prevent an infection​.

 
​​​SERVICE AND SUPPORT

Service Hours

Mondays - Fridays:
08H00 - 12H45
13H45 - 16H30

Weekends & public Holidays:
Closed

Service Support

Assistance and enquiries can be attained:
IT Service Desk 021 8084367 or help@sun.ac.za

Service Targets

99,9% availability

Delivery Scope

All affiliated campuses of Stellenbosch University

 
COST

This service is free of charge for the period of the warranty only for standard IT approved assets.​

General IT Service costs​

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