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CALL OUT FEES
Stellenbosch & campus
R 770
Offsite (outside Stellenbosch) R 1000
 
SUPPORT
GENERAL SUPPORT During exams Send a request
After hours < than 4 hours R 3195
After hours > than 4 hours R 6390
Work hours: 08:00-16:30 No additional charge
CONFERENCES Wi-Fi setup R 425 per day
PRESENTATIONS Weekdays: Half day R 1320
(rate per technician) Weekdays: Full day R 2400
After hours < than 4 hours R 1920
  After hours > than 4 hours R 3450
DATA TRANSFER/ BACKUP
(in/out of warranty devices)
Less than 15GB
More than 15GB
R 1150
R 1975
NON-STANDARD DEVICES Acer, Toshiba, Sony, etc. R 390
VETTING AND NETWORK REGISTRATION
(up to 5 devices/ staff/student)
Check device OS, virus and security before granting network access R 390
 
OUT OF WARRANTY ASSETS
Diagnostic check /
Handling fee per device
R 215
Format and reinstall operating system (Windows, Linux, Apple macOS) R 390 excl.data backup
Replacements of hardware components (sent to 3rd party)
Quote will be sent
Prices guided by supplier policy
At cost. For the account of dept/staff/student
Rejection fee applicable

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