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GENERAL SUPPORT
During exams:  Send a request Work hours (8:00 – 16:30) Free
After hours <than 4 hours R3420
After hours >than 4 hours R6840
Conferences/Workshops/Presentations    
General Support: (rate per technician) Weekdays:    Half day R1420
Weekdays:    Full day R2570
After hours < than 4 hours R2060
After hours > than 4 hours R3690
 Wi-Fi setup (per day)   R460
Data transfers/Backup Less than 15GB R1230
More than 15GB R2120
   
CALL OUT FEES
Stellenbosch & Campus   R830
Offsite (outside Stellenbosch)   R1070
 
STANDARD ASSETS (Dell, Lenovo & HP)
IN WARRANTY
Diagnostic check & software repair   No charge
Format & reinstall of operating system (without data backup) No charge
Replacement of hardware components On-site repair No charge
Installation of new hardware components Quote will be sent to user For the account of dept/staff/student
Rejection fee applicable
 
OUT OF WARRANTY
Diagnostic check & software repair   R230
Format & reinstall of operating system (without data backup) R420
Replacement of hardware components or installation of new hardware component Quote will be sent to user
Prices guided by supplier policy
For the account of dept/staff/student
Rejection fee applicable
 
NON-STANDARD ASSETS (Acer, Toshiba, Sony, etc)
IN WARRANTY  
Vetting & Network registration Check OS, virus & security before granting access

R420

Diagnostic check & software repair R230
Format & reinstall of operating system (without data backup) R420
Replacement of hardware components Send to 3rd party for repair No additional cost
   
OUT OF WARRANTY  
Vetting & Network registration Check OS, virus & security before granting access R420
Diagnostic check &software repair R230
Format & reinstall of operating system (without data backup) R420
Replacement of hardware components Device send to 3rd party
Quote will be sent to user
Prices guided by supplier policy
For the account of dept/staff/student
Rejection fee applicable
     
PRIVATE DEVICES (Students & Staff)
Vetting & Network registration   R420
     

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