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Service Catalogue > Identity & Access Management > Usernames

​​​APPLY FOR THIS SERVICE

A unique username is allocated to each person and gives you access to electronic resources, e-mail and internet at Stellenbosch University. Student usernames are automatically allocated on enrolment, but staff usernames require an application process.

STAFF

All new staff members should contact their departmental secretary to complete the application for this service.
The steps are as follow: 
1.       The role must be confirmed as the user should already have a US Number assigned to them.  E-mail HR for role information.​
2.       If the user already has a role and US number please proceed to step 3 – if not, you will have already received the correct procedure from your communication with HR to have them created.
3.       Follow this LINK to create a username for the new staff. 
4.       After the username has been created please log a call for a profile setup on the PC/Laptop they will be using.

PENSIONERS

Pensioners can reactivate online or at the cashiers at Administration A on Stellenbosch campus or at Tygerberg cashiers.

EFT
Payment of R325-00 via EFT. To do the EFT payment, Stellenbosch University must be added as a beneficiary on your online banking profile. For SU banking details, please contact us.

Cashiers at Admin
Cashiers at Admin A on Stellenbosch campus or cashiers on Tygerberg campus.
Pensioners make a payment at the cashier with receipt type 1107 (network registration)
SU number will also be required.

 
FUNCTIONS AND FEATURES 

After a username is registered, a profile is created on the desktop or laptop, network and internet access is granted according to role and e-mail and central print management is configured.

REACTIVATE YOUR USERNAME
Your username has to be reactivated annually by 31 March. You will receive e-mails from February each year for reactivation. The username must be reactivated prior to the cut-off date.
Browse to Stellenbosch University User - Administration system. Log in with your user name and password. Select Reactivate usernames for the relevant year and follow the instructions on the web page.

 
COST
The cost of reactivation per year is
R235-00 for staff
R325-00 for pensioners (if paid at the cashiers or via EFT)

General IT Service costs​

 
​​​SERVICE AND SUPPORT

Service Hours

Mondays - Fridays:
08H00 - 12H45
13H45 - 16H30
Weekends & public holidays: Closed

Service Support

Assistance and enquiries can be attained:
IT Service Desk 021 8084367 or help@sun.ac.za.

Service Targets

48 hours

Delivery Scope

All affiliated campuses of Stellenbosch University

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