Contact the IT Service Desk – 021 808 4367
We require username and asset number in order to assist OR leave a voicemail message.
Send an email to - email@example.com
with the following information:
1. Description of problem
2. Telephone number
3. Room Number
4. Department and building
5. Asset number of computer, laptop, printer, etc.
Calls will be logged automatically and reference number sent via email.
* Calls will be closed by technicians if the user has been contacted three times telephonically or by e-mail and if the call has been open for a week.
An e-mail will then automatically be sent to the user.
To log your own call online, go to https://iheat.sun.ac.za/webheat
For genral IT enquiries, e-mail us at firstname.lastname@example.org. This mailbox is NOT for call logging. If you want to log a call, e-mail email@example.com.