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Service Catalogue > Identity & Access Management > Password Management

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A password authenticates your network identity and is crucial in keeping your identity secure. They expire every 90 days in accordance with the University’s password policy.

Warnings are sent from 14 days before your password expires. A link to the page where you can change your password is included in emails.

Passwords can also be reset or changed at www.sun.ac.za/password.

To reset your password, you'll have to provide one of the following:
- your cellphone number or
- an external email address

To use the password selfhelp function your information on HR has to be up to date. This can be done on http://my.sun.ac.za, My profile and Personal Information.

 

 

 
FUNCTIONS AND FEATURES 

PASSWORD REQUIREMENTS

  • You cannot re-use your previous 10 passwords.
  • Your username, name or last name may not form part of the password.
  • It must consist of 8 or more characters, but no longer than 32 alpha numeric characters.
  • It must contain at least 3 of the following 4 groups of characters: Alphabetic (small caps), Alphabetic (capital letters), numerical or special characters, for example  %,$,#.​
  • New passwords can contain spaces, but not at the end of the password.
 
​​​SELFSERVICE AND FAQ'S

Change your password
Forgot your password?

​​​SERVICE AND SUPPORT

Service Hours

Mondays - Fridays:
08H00 - 12H45
13H45 - 16H30

Weekends & public Holidays:
Closed

Service Support

Assistance and enquiries can be attained:
IT Service Desk 021 8084367 or help@sun.ac.za  

Service Targets:

Immediate action (Only telephonically)

Delivery Scope

All affiliated campuses of Stellenbosch University

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