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Service Catalogue > Network Connectivity > Wi-Fi

​​​APPLY FOR THIS SERVICE

To apply for wi-fi access, e-mail help@sun.ac.za with the following information:

  • Building
  • Room
  • US number
  • Username
  • Asset tag of laptop or description of device
  • Network card address (also known as the MAC address)
FUNCTIONS AND FEATURES 

WI-FI services can be accessed through either the Secure or MatiesWifi SSIDs

WI-FI Conference and Eduroam facilities are available.

 
​​​SERVICE AND SUPPORT

Service hours

This service will run 24/7, except when upgrades and maintenance are scheduled, but is dependent on other services, such as the network.

Support hours

Assistance and enquiries can be attained:
IT Service Desk 021 8084367 or help@sun.ac.za

Service Targets

99,9% availability

Delivery Scope

All affiliated campuses of Stellenbosch University

 
COST

General IT Service costs​

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