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Service Catalogue > Network Connectivity > VPN

​​​APPLY FOR THIS SERVICE

For VPN access to the SU network via FortiClient, the following simple process is applicable:

1. The head of your department needs to send an email to help@sun.ac.za motivating why you require VPN access for work purposes.
2. You will receive an e-mail confirming your registration with instructions on how to install the FortiClient needed for VPN usage..

FUNCTIONS AND FEATURES 


A VPN (Virtual Private Network) extends the University network across a public network, such as the Internet. Facilitates a secure connection between you and the VPN server (SU network)​.

This secure connection to the SU network is not required for access to e-mail, library resources, SUNLearn or the SUN-e-HR website.

 

 
​​​SERVICE AND SUPPORT

Service hours

The VPN service will run 24/7, except when upgrades and maintenance are scheduled, but is dependent on other services, such as the network.

Support hours

Assistance and enquiries: IT Service Desk 021 8084367 or help@sun.ac.za

Service targets

99,9% availability

Delivery Scope

All affiliated campuses of Stellenbosch University

 
​​​SELFSERVICE AND FAQ'S

Detailed instructions on installing and using the VPN client with ease can be found here.

COST

The software (client) is free of charge. However, an internet connection is needed, either via 3G, Wi-Fi and/or ADSL. The data cost is for the user’s personal account.​

General IT Service costs​

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