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Service Catalogue > Network Connectivity > Eduroam

​​​APPLY FOR THIS SERVICE

Visiting dignitaries who subscribe to Eduroam will be able to connect to all wireless access points across campus. Visitors log in with their home institution’s credentials.

FUNCTIONS AND FEATURES
  • Allows students and staff from participating institutions to obtain internet connectivity when visiting other participating institutions.
  • It is an international roaming internet access service.
  • Allows access to basic internet services.
  • The service can accommodate 20 users per wireless access point.
  • Eduroam is not available to US staff and students on any US campus.
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    ​​​SERVICE AND SUPPORT

    Service hours

    The service will run on the time(s) and venue(s) specified in the application.

    The service is dependent on other services, such as the network.

    Support hours

    Assistance and enquiries can be attained:
    IT Service Desk 021 8084367 or help@sun.ac.za

    Service Targets

    Restore service within 2 hours for a Severity 1 outage, within 24 hours for Severity 2 outage, and within 48 hours for a Severity 3 outage.

    Delivery Scope

    All affiliated campuses of Eduroam (not Stellenbosch University)

    No add-ons

     
    ​​​SELFSERVICE AND FAQ'S
    Connecting to Eduroam services
    COST

    Eduroam is free for all visiting students, staff and researchers if their institution subscribes to Eduroam.

    General IT Service costs

    ​​​CONTACTS

    Contact@ITservices

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