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Service Catalogue > Communication > Phone Services

​​​APPLY FOR THIS SERVICE

To request a new telephone or extension send an email to telecom@sun.ac.za with the following information:

  • Building
  • Room
  • US number of person responsible for telephone
  • Username of person responsible for telephone
  • Cost centre
  • The type of telephone required i.e. normal or secretary
FUNCTIONS AND FEATURES

Provide either Voice over IP or analogue telephone services to University employees.

Extended features are:

  • Allows for call backs when called party is unavailable.
  • Call pickup of remote telephones by means of a call pickup group.
  • Call forwarding to other extensions or voicemail.
  • Voicemail delivered to telephone or email
  • Optional features of this service are:

    • Make conference calls with up to 48 participants.
    • Boss/secretary setup.
    • Monitoring of other extensions by means of Direct Station select keys.
     
    ​​​SERVICE AND SUPPORT

    Service Hours

    Mondays - Fridays:
    08H00 - 12H45
    13H45 - 16H30

    Weekends & public Holidays: Closed

    Service Support

    Assistance and enquiries: IT Service Desk 021 8084367 or help@sun.ac.za

    Service Targets

    99,9% availability
    Restore service within 2 hours for a Severity 1 outage, within 24 hours for Severity 2 outage, and within 48 hours for a Severity 3 outage.

    Delivery Scope

    All affiliated campuses of Stellenbosch University

     
    ​​​SELFSERVICE AND FAQ'S

    Basic Telephone Operation
    Advanced Telephone Operation
    Voicemail

    COST

    New telephone extension R 750.00 once off
    Move extension R 335.00 once off
    Monthly rental R 224.00​

    General IT Service costs

    ​​​CONTACTS

    Contact@ITservices

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