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Service Catalogue > Communication > Fax Services (RightFax)

​​​APPLY FOR THIS SERVICE

Send and Receive

To request a fax extension, send an e-mail to telecom@sun.ac.za with the following information:

Building, room, US number of person responsible for fax number, username of person responsible for fax number and the cost centre

Send only

To request a RightFax account for sending faxes, send an email to telecom@sun.ac.za with the following information:

Building, room, US number of person responsible for RightFax account, username of person responsible for RightFax account.

FUNCTIONS AND FEATURES

Provides an electronic medium for sending and receiving faxes.

  • Fax-to-e-mail
  • RightFax Until allows faxes to be sorted by status
  • Allows for the addition of delegates to the Fax Mailbox
  • Create a personalized phonebook of fax numbers
  • Cover sheets are customizable
  •  
    ​​​SERVICE AND SUPPORT

    Service Hours

    24/7 (Network dependency)

    Service Support

    Assistance and enquiries: IT Service Desk 021 8084367 or help@sun.ac.za

    Service Targets

    99,9% availability
    Restore service within 2 hours for a Severity 1 outage, within 24 hours for Severity 2 outage, and within 48 hours for a Severity 3 outage.

    Delivery Scope

    All affiliated campuses of Stellenbosch University

     
    ​​​SELFSERVICE AND FAQ'S

    How to send a fax
    RightFax Util

    COST

    Monthly rental R 224.00

    General IT Service costs

    ​​​CONTACTS

    Contact@ITservices

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